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Wales Online
Wales Online
Robert Harries

'My energy bill has gone up to £738 a month due to an error with the meter'

A man has been left not knowing which way to turn after his energy supplier sent him confirmation that his monthly bill is increasing six-fold and rising to almost £750 a month – despite what he claims is a mistake they made with his meter reading. Mike Davies, from Aberdare, switched his energy supplier at the beginning of the year after shopping around for a better deal when he and his wife moved home.

They signed up with SSE (which is part of the Ovo Energy group) on a 24-month contract paying £122 a month. To start with they were more than happy with the service and over the spring and summer Mike and his wife, both aged 60, were able to build up a credit of more than £140. However a statement received from the company told them that all of a sudden they owed them more than £500 – a figure which has now risen to almost £1,400.

To make matters worse the company has estimated that over the rest of their contract – until January 2024 – Mr and Mrs Davies will use more than £10,000 worth of energy and as a result their monthly direct debit has been increased to a whopping £738. This, Mr Davies claims, is due to an incorrect meter reading. You can get the latest WalesOnline newsletters emailed to you directly for free by signing up here.

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