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The Guardian - UK
The Guardian - UK
Business
Anna Tims

My disabled mother was left stranded at Hamburg airport

Ryanair Hamburg AHS European Union United Kingdom
Two Ryanair jets at an airport
Ryanair disclaimed responsibility for the incident, saying that passenger handling in the terminal is the airport’s responsibility. Photograph: Jon Nazca/Reuters

My disabled 84-year-old mother was due to return to the UK on a Ryanair flight after visiting me in Germany. I had booked ­special assistance to help her on to the plane.

After I’d checked her in, assistance staff pushed her wheelchair to the departure gate and told her they would return to help her to her seat on the aircraft once boarding commenced.

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