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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

My disabled mother paid £500 to travel near an Avanti accessible toilet … and it was closed

Avanti
A person using a wheelchair had paid a fortune to be near the facility they needed on an Avanti train journey.
A person using a wheelchair had paid a fortune to be near the facility they needed on an Avanti train journey. Photograph: Christopher Thomond/The Guardian

My disabled mother and elderly father recently travelled by train to London for the first time in years to celebrate a big birthday.

They paid £500 for first-class tickets on Avanti West Coast, primarily for the use of an easily accessible toilet. However, it was a disaster.

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