An internal memo from the Social Security Administration is proposing changes to its phone services as Elon Musk's Department of Government Efficiency (DOGE) continues to tout slashing some of the the agency's funding.
The memo, obtained by Axios and signed by acting deputy Social Security commissioner for operations Doris Diaz on March 13, was written on behalf of the agency's operations department and proposes changes that will further limit what people can do by phone with the agency. Under the proposal, phone service would still be available to people who call the agency and don't need to verify their identity, like someone making a general inquiry.
