A mum and her two freezing children were left without gas or electricity for 11 days after an issue with Scottish Power.
Caitlin Minshull, from Prescot, was in her flat with her two children, aged five months and 19 months, when her electricity was cut off at 4pm on Tuesday, December 6, despite the meter being topped up. The 22-year-old's sister was in the shower when the outage happened, leaving the family confused.
Caitlin went straight onto the Scottish Power app to top up, which did not work. She then visited her corner shop to try topping up again, and nothing changed again.
