A mum has told how her daughter was left "distraught" when gas and electricity was cut off at her home meaning that she was unable even to heat up milk for her baby.
Laura, 29, from Stockport, has been struggling with the rising cost of living but she had been unable to top-up her prepayment meter with E.ON Next online due to a technical error.
She slammed the firm for "failing to help" at the time, with the problem now resolved and E.ON has since apologised, reported the Manchester Evening News.