A mum said she could "not believe it" after finding an unwanted surprise in her Burger King order.
On Monday, October 3, Leanne Daly from Bootle decided to have a night in with her children. For a treat, the mum of two ordered a feast from the Stanley Road Burger King in the Strand.
Leanne said she orders from the popular fast food chain "all the time" as it is "really fresh". However, after biting into her Chicken Royale with bacon, instead of an intense burst of flavour she was confronted with a hard wooden pencil.
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Speaking to the ECHO she said: "My son passed me my burger, I had some and felt something weird. So I opened it up and a pencil rolled out. I thought 'what the hell is that' as it looked like an eyeliner.
"So straight away I called them up and asked for an explanation and told them I had something in my burger. I described what it looked like and she told me 'not to worry' as it was only a grease pencil they used to mark the burger wrappers."
Leanne said the employee told her to "rest assured" that it was not eyeliner as she was the "only woman on shift". The employee then told Leanne to get a refund online before hanging up the phone.
The 41-year-old said: "I thought what good is that to me? It should not be in my food anyway and she was not apologetic at all. My first thought was that someone has been doing their makeup while trying to make burgers at the same time and if they have missed a pencil going into a burger what else have they missed?"
Leanne and her sons decided not to eat their food and instead got a refund.
A spokesperson for Burger King said: "We apologise for the impact this incident has caused and have investigated the matter raised.
"We want to re-iterate that Burger King® UK strives to deliver the best customer experience and the highest-quality meals possible at all times. We will be working to ensure all necessary measures and staff training are reinforced to meet these standards."
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