A mum of two said she had "never experienced anything so difficult" as her four-month battle to get a passport for her son.
Natalie Price, 40, is flying to Majorca on Saturday for her first foreign holiday with her two sons. As a result, she needed to apply for her 13-year-old son's first passport.
The mum of two said she first submitted the application in January, but she only received the passport on Wednesday - after months of delays, countless phone calls, numerous trips to the Passport Office on Old Hall Street in Liverpool - and having to restart the process in March.
