A mum lost £1,400 and missed what could have been a dying relative's final holiday after her one-year-old daughter's passport didn't arrive in time, she has claimed.
Rachel Brindle says she is desperate for answers and distraught following the ordeal.
The customer service manager from Sheldon, Birmingham had been due to go to Turkey with her partner and their children, aged one and three, in April, Birmingham Mail reported.
