A mum knew what she had to do after her friend showed her what "just a little bit of kindness" can do.
Charlotte Wake, 45, from Walton, works with the Whitechapel Centre managing a harm reduction hostel for people who have issues with drugs and alcohol. Previously she worked as a teacher in a prison for 15 years until she took redundancy, before being inspired to change direction in 2016.
At the time, a friend of Charlotte's was working in a hostel for the homeless, and invited her along to see what it's like. Charlotte said she "decided that's what to want to do" when the visit showed her the value of a "little bit of kindness."