Get all your news in one place.
100’s of premium titles.
One app.
Start reading
Liverpool Echo
Liverpool Echo
World
Jake Brigstock & Kate Lally

Mum's £1,100 Center Parcs trip ruined by 'lack of common sense'

A mum has said she'll never return to Center Parcs after her £1,100 break was "ruined".

Daniela Sponder spent three hours and 40 minutes driving to the Sherwood Forest site in Nottinghamshire on July 1. The 35-year-old paid extra for a lodge for herself, her husband, and two children, a son aged two and a now 16-week-old daughter, so they could be by the lake.

But when they arrived, they found the back patio was covered in bird excrement. Daniela, who works in HR, raised a complaint with guest services on the site, and says she was told it would be sorted within the next 24 hours and it would be jet washed.

READ MORE: Mum forced to put down her five dogs as she issues warning to all pet owners

However, Daniela said that time came and went, and she was forced to raised the issue again. Eventually, workers came out to clean it using a bucket, mop and bleach.

Daniela was furious that bleach was used in an area where her children, especially her two-year-old son, would have played, and said they were unable to do so because bleach has been used.

She told Nottinghamshire Live : "When they arrived with that, I thought are you having a laugh? The equipment was completely inadequate with inappropriate methods used, there was a lack of common sense and it's a massive health and safety hazard.

"Even when we got to the lodge and saw the bird poo. I understand we were near a lake and it can get dirty very quickly, but I wanted there to be the highest standard of cleaning possible and it was filthy. There was no chance my children were going anywhere near that. It was a bit of a disappointing trip in that sense.

Birds and bird excrement on the patio at the back of Daniela's family's lodge at Center Parcs Sherwood Forest (Daniela Sponder)

"We were really looking forward to it, as we couldn't go abroad this year because of the birth of my daughter, it suited us well and it was a little adventure. But since all that happened, it's put us right off ever going back."

After coming home to South London from their holiday on July 8, Daniela raised a complaint with Center Parcs, but says she has been left "disgusted" at how it has been handled. She said she wants a "sincere apology" from Center Parcs.

Daniela said: "I did receive a response from them, saying that the situation was out of their control, but I thought that's not good enough, and wanted to escalate it to management. But I don't believe this was done and I don't think it was handled in the appropriate manner.

"It's all well and good when money is taken, but basic safety and hygienic matters were not taken into consideration. We're talking about young children being able to play outside but they can't because of the bleach."

Center Parcs was approached but did not wish to comment.

Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here

READ NEXT:

Mum with 'wheelie bin teeth' spotted on TikTok and flown straight to Turkey

New date set as Spain, France, Portugal and Greece to charge UK tourists to enter

Mum not allowed on TUI flight had to pay another £634 to get to Spain

DVLA warns drivers could face £1,000 fine for not declaring common medical conditions

Kerry Katona makes Iceland dig after being axed from its adverts

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.