A mother-of-three, whose youngest is still in nappies, says she was forced on to a prepayment meter after mounting up £400 of debt in less than two months. She believes that her energy provider Ovo energy, is acting outside of Ofgem regulations.
Mirna Mestrovic, who lives in Easton, decided to cancel her direct debit in September so that she would be able to buy school uniforms and food for her children. According to Ofgem regulations, energy companies should only install prepayment meters as a way of recovering debt as a last resort.
She tried to set up a payment plan but said the energy company went ahead with the prepayment meter anyway, which is a more expensive way of paying for power. She told Bristol Live that she feels like she is already struggling to cope financially and mentally after experiencing a recent trauma in the family.
