A North East mum has vowed never to holiday with TUI again after the travel giant refused to issue a refund despite arriving at her holiday destination more than 16 hours later than planned.
Stacey Young, 37, had booked a £2,000 all-inclusive holiday to Gran Canaria with her partner Steven and two young children. However, she arrived at her destination almost 17 hours later after flight TOM1424 turned back towards Newcastle on May 4, and blames a "catalogue of errors" for the delay.
Stacey, from Cullercoats, claims the plane had been in the air for two hours when it was announced it would be returning to Newcastle "somewhere over France" because the pilot had fallen ill.
