A mum has been left furious after TUI refused a refund after her holiday to Gran Canaria was delayed by almost 17 hours.
Stacey Young has vowed to never book with the airline again after her request for a refund was denied following the delay.
The 37-year-old was due to holiday with her partner Steve and their two kids as she booked an all-inclusive £2,000 package deal to Gran Canaria. However, the flight on May 4 did a U-turn back to Newcastle after the pilot fell ill.
