A mum has hit out at Pontins holiday park after it refused to refund her after the room she stayed in was smelt and there were crumbs everywhere. Maxine Hannah booked a three-night stay with her husband and son.
The 44-year-old and her family arrived at Pontins Prestatyn Sands Holiday Park on Friday, August 5, they found issues with the room straight away. Maxine booked the trip as she felt like her family 'deserved a break' following her brother-in-law's death.
Maxine said there were iron burns on the floor, seagull poo on the windows and crumbs in the cupboards, on the floor and in the oven. After a quick look around and taking pictures, the mum went straight to reception and complained, the Liverpool Echo reports.
