Receiving a voucher is so exciting because you can spend it on whatever you like, whenever you fancy within the timeframe. But if you don't spend the whole voucher in one go, you'd expect to receive a refund for the amount that you didn't spend, right?
Wrong, according to one restaurant that a disgruntled mum went to with her husband. They spent £76 out of a £100 voucher - but initially, the premises refused a refund, leaving the woman baffled.
Eventually, after letting the restaurant know that she wasn't happy, they began to become more reasonable, but not before "taking the mick".
She took to Mumsnet to rant about the experience she'd had, writing: "My husband had a £100 voucher for a local restaurant. We went tonight and spent £76 on food and drink.
"They initially refused to give us change (fine, I wasn't expecting cash change), or a smaller voucher for what we hadn't spent, or an annotation on the original voucher for what we had left.
"They did finally give us cash change as a goodwill gesture since we were unaware (doesn't say anything on their website or on the voucher).
"Is this normal? They've been paid £100 for the voucher, they were essentially planning on picketing £24 that they'd been paid. Or should we have forced ourselves to have another bottle of wine?
"I've never had a restaurant voucher before, but a local bookshop just writes on their vouchers how much you have left to spend if you don't spend it all at once."
In the comments, people were divided on what the rules actually are when you have a voucher in a restaurant.
One wrote: "I would expect to have to use a restaurant voucher in one go, I think that is pretty common", but another disagreed, commenting: "I would expect either a smaller voucher or some sort of credit for a future meal unless it told me VERY clearly otherwise. I think that's cheeky of them."
Someone else said: "I had a 100 voucher and used it last week, the bill was 47 and they gave another voucher back for 53 no qualms."
"They shouldn't have expected to just keep the difference", another Mumsnetter pointed out.
Have you got a similar story to share? Email: danielle.wroe@reachplc.com
