A family were forced to cancel their holiday after claiming staff at Manchester Airport caused distress to their autistic child, calling their experience at the airport “traumatic”.
Luna Muñoz, a career coaching consultant from Liverpool, was supposed to fly to Boston from Manchester Airport with her child Eli, 15, to see family they had been apart from for three years.
Luna made enquiries ahead of their flight last Wednesday (1 June) about the special assistance Eli is entitled to, which includes giving Eli more time to process instructions, such as at security, and finding ways in which they would be comfortable to be searched.
