A woman spent an hour-long drive home desperate for the toilet after staff at M&S refused to let her go as the branch was closing. Sue Smith visited the shop for tea and cake but after trying to use the toilet she was told it was against store policy.
Sue said: "It wasn't like we had just come off the streets, we were actually in the shop and paying customers. We came out the restaurant having tea and cake, so three of us said 'We have to go as the shop's closing'. So we got up and walked towards the toilet, around 100 yards away on the same floor, and we saw this lad in his Hi-vis coat.
"As we walked towards the toilet, a couple of girls came out and then the Tannoy announcer said 'The shop's closing in ten minutes, can you make your way to the checkouts. But when got to the toilet he said we couldn't come in once they made the ten-minute announcement.
