Families were forced to lie on a "cold floor" as babies "screamed" and couples "argued" after hours long wait for baggage at Manchester Airport.
One mum, who did not wish to be named, said herself, her husband and her son were arriving back to Manchester Airport from Gran Canaria on Friday, July 29. But what should have been a relaxing time away, ended in a "traumatic experience" which has put them off going away again.
The Warrington mum, who did not wish to be named, told the ECHO that despite their plane landing at 1.20am, come 4am they were still waiting for their luggage. She added the scenes at the airport were "horrific".
