A mother of three young children had to go seven weeks without heating due to an error by her supplier. Shanice Palmer phoned her supplier Ovo when there was an error message on her gas meter, but didn't know it would mean she couldn't heat her house for weeks.
Shanice's smart gas meter was swapped out for a traditional meter - but this wasn't updated on Ovo's system, so she was sent a pay-as-you-go card for the wrong type of meter. Shanice said she phoned the supplier to try and get the issue sorted "over 20 times" and claimed the company promised to send an engineer on around 15 of those occasions.
Unable to top up her meter, Shanice was left without any gas supply to her home near Aberdare. She tried buying her own card from a shop, but it didn't work with a meter.
