Q: I took my 2007 Lexus LS 460 to the dealer when the "check engine" light came on. They diagnosed it as a misfire on cylinder No. 4. After investigating, they attributed the misfire to a wire that had been chewed by a mouse. I was told a new wiring harness would cost $1,200 but they could repair the wire for $400. I authorized the repair. Their work fixed the problem, and the charge was $1,650 (including tax). The charge was all labor, not a penny for parts. My question is whether this seems reasonable.
P.B., Glastonbury, Connecticut
A: Heck no. If they quoted you $400, they should be held to that quote. If the work was expected to exceed that amount, you should have been contacted for your approval. Even if their labor rate is $200 per hour, you were charged for more than 8 hours! Incidentally, if you have comprehensive insurance coverage, contact your agent. Rodent damage may be covered.
