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Kiplinger
Kiplinger
Business
Ben Demers

Mortgage Nightmare: Firm Made $2.3B in Illegal Home Payments, Affecting 500K Customers

House on pile of money representing mortgage payment

For many Americans, a home mortgage is the biggest, most important debt they'll ever carry. So it's crucial for everything from your credit score to your basic liquidity that monthly mortgage payments be handled correctly. The Consumer Financial Protection Bureau's (CFPB) latest enforcement action highlights a nightmare scenario, where a major payment processor illegally made unscheduled mortgage payments from half a million customers, causing untold stress and financial pain.

ACI's mortgage payment fiasco

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