A woman was unable to order groceries for six weeks after a "glitch" on Morrisons' website blocked her from booking a delivery. Susan Gray, 54, received her weekly online shop as usual on January 29 but an apparent billing issue soon arose.
Later that day a text arrived to say that her £47 debit card payment had failed and she should check her card details on her supermarket account. All seemed to be in order, so Ms Gray, from North Shields in Tyne and Wear, checked with her bank.
She was told that the payment had been approved and was showing as pending, awaiting Morrisons claiming the money. Assuming it was just an error, Ms Gray continued with her weekend – until she received a text and an email the next day telling her that payment had failed.
