A woman says a 'scary' Morrisons delivery driver tracked her down on Facebook hours after dropping her shopping off. Midlands beautician Molly said the delivery was "absolutely fine" but was horrified when he later sent her a message and even liked several of her pictures.
The 28-year-old claimed the supermarket did not initially take her concerns seriously after receiving her complaint about their employee’s approach. Molly also contacted Ocado, which delivers for Morrisons, with both companies telling Birmingham Live they now intend to investigate the matter.
She had ordered the online delivery last month before her groceries were dropped off by the driver. Molly thought this was your bog-standard delivery with nothing more to it, saying: "When he delivered the shopping he was pleasant, absolutely fine and said thanks for shopping with us.
“He brought the shopping up to my flat and I said 'thank you'. It was a very small conversation we had."
But just six hours later, she was left horrified to discover the driver had seemingly tracked her down on Facebook and sent her a direct message. The worker also appeared to look through her pictures having liked a string of them.
She added: "He delivered the shopping to me and then later looked up my name on social media and tried to message me. He just said 'Hi' then started liking photographs of me on my Facebook page, which to me insinuates something else.
"It's obviously a massive data breach. I live on my own, I'm a young lady. It is really scary. I called Morrisons but they seemed disinterested and said 'Maybe somebody will call you back about this'."
Molly’s concerns rose when she saw his claims of working as a part-time caddie on his profile. "In his Facebook bio it said he was also a taxi driver," she continued.
"I thought, 'if you're doing that with me, what are you doing with the girls in your car?'." Molly was disappointed at Morrison's apparent dismissal of her complaint, saying: "I just felt that Morrisons didn't take it seriously at all.
"For him to take my name from my order and look me up on social media and contact me and like photographs of me... it's just unreal. But it's really scary that Morrisons didn't take it as seriously as I thought they should after I sent them copies of the messages.
"Morrisons did not even apologise that this happened to me. I said, 'You haven't even apologised' and they said, 'Yeah well it isn't really a customer service problem'. I said that it IS a customer service problem.
"It's obviously a massive data breach but Morrisons said it was a problem for the depot they use which they said was also used by Ocado. Ocado were really good but said that because the order was through Morrisons, there was not much they could do.
"The company said they would get in touch with the depot and let them know what had happened. But Morrisons, frankly, couldn't give a crap." This was Molly’s first time ordering from Morrisons, and she duly told them she was “deeply disgusted that they were not doing anything about this."
After being contacted by Birmingham Live, Morrisons said: "We take complaints such as these very seriously and we are working closely with our partner Ocado to conduct a formal investigation into the matter." Ocado added: "We are aware of this complaint and in the process of conducting an investigation.”
