Footage taken at Manchester Airport shows the moment passengers crawled into the restricted baggage area in a desperate bid to retrieve their luggage.
The video was recorded around a month ago as part of a Channel 4 Dispatches investigation set to be broadcast on Monday night. The undercover reporter was nearing the end of his shift as a baggage handler for Swissport when he heard voices across the room.
He looked over to see frustrated passengers crawling across the conveyor belts in an attempt to locate the luggage they had been waiting on for hours. In the video, the passenger can be heard telling the undercover journalist: “We’ve been waiting one and a half hours. I will grab it and help you unload if you want. Do you want me to help you unload the bags? We’ve got another flight to catch yet.”
