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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Mobile roaming: EE prompts anger as it increases price by 150%

EE European Union Europe Guardian Money O2 United Kingdom
Sharing a trip to Paris with friends from a mobile: but beware the cost.
Some of EE’s rivals have allowed UK customers to carry on using their mobile phones in mainland Europe at no extra cost. Photograph: Maria Vonotna/Alamy

EE mobile phone customers have accused the company of ripping them off after the provider increased the cost of its EU roaming package from £10 to £25 a month in the space of only a few months.

While Tesco, Giffgaff, O2 and Virgin have allowed their customers to carry on using their phones in mainland Europe at no extra cost, EE has pushed through a staggering 150% increase to its popular roaming package that has left customers furious, and threatening to leave.

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