Registering grievances related to various line departments in Kallakurichi district could soon become easy. The Kallakurichi district administration has developed a mobile application that is past the testing stage to enable residents register complaints easily and get redress within a stipulated time. The mobile application that would be available on both Android and ios platforms is expected to be rolled out soon.
“The district has a weekly grievance redressal meeting on Mondays, wherein petitions submitted by the general public are assigned to various line departments. However, there is no follow-up and the status of the action taken on the petitions are not known immediately. This mobile application is aimed at streamlining the existing grievance redressal systems and put in place an escalation matrix where petitions will be automatically escalated to the next level officer if no action is taken on them within the stipulated time,” Collector Sravan Kumar Jatavath told The Hindu.
The mobile app is an additional platform the administration has created for lodging grievances any time of the week. Residents can register their grievances and track the status also, he said.
