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TechRadar
TechRadar
Olivier Koch

Mitigating AI bias from digital customer experiences

Virtual assistant and CRM software automation technology. Customer using online service with chat bot to get support.

In a relatively short time, artificial intelligence (AI) has integrated into our everyday lives. Now, almost half (45%) of the US population are using generative AI-tools as millions across the world use services such as ChatGPT to draft emails or Midjourney to generate new visuals. AI is propelling the arrival of a new digital era, enhancing our speed and efficiency in tackling creative or professional challenges, all while helping to drive new innovations.

The use of AI does not stop there. It has become a vital component of essential services, ensuring the smooth operation of our society - from loan approvals and higher education admissions, to access to mobility platforms, and soon, access to medical care. Online identity verification, has evolved from opening a bank account to encompassing a wide range of uses on the internet.

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