Millions to benefit from changes to train delay repay system

• Rail passengers will soon be able to claim Delay Repay compensation directly from their ticket purchase point, including third-party retailers, simplifying the current complex system.
• The compensation claim system for delayed trains will be merged into a single, easy-to-use service under Great British Railways (GBR) to ensure fairer treatment for passengers.
• The government is introducing new measures to combat fare-dodging, which currently costs taxpayers at least £350 million annually and impacts service improvements.
• Trials for a new railcard validation scheme will begin later this year, aiming to save approximately £20 million annually by ensuring proper usage.
• From 1 April 2026, refunds for unused tickets will be limited to before 23:59 on the day of validity, a change expected to save around £40 million each year by preventing fraud.