Those using traditional prepayment meters should have received vouchers to help towards energy bills. But due to difficulties in receiving and redeeming the vouchers, there could be millions of people that have not benefited from the support scheme which ended in March.
Citizens Advice South Gloucestershire is calling on anyone who has not received the vouchers to contact their supplier to get them reissued. Those using prepayment meters should have received a total of six vouchers with a combined value of £400.
People using a traditional prepayment meter should have received a voucher for £66 in October and November and £67 in December, January, February and March. This would have been sent by text, email or post - though some people may have received an automatic credit when they top up instead.
