A family say their day was ruined after Miller & Carter refused to serve them because of what they were wearing. Taking to TripAdvisor, a woman called Danielle said she was appalled by the 'discrimination'.
She left a scathing review vowing to boycott the branch in Studley, Warwickshire. But the chain's bosses defended the decision, responding to her online review by highlighting the restaurant's dress code, which bans sports clothes.
Danielle wrote: "I am absolutely appalled to say the least. Me and my partner and daughter came for a family meal and we were refused at the door due to my partner wearing a smart grey tracksuit."
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She claimed: "The two women at the desk were very rude the minute we arrived making snide comments and looking my partner up and down. The one lady told us it was down to the manager and then told us she was actually one of the managers herself.
"Very rude, very abrupt and I don't mean to be rude myself but I would not say they were dressed very well. Discrimination the minute we arrived. We will not be returning again."
The Miller & Carter that the family visited is one of the best-rated in the area and one of the 100 restaurants the company has across the country - including one in Bristol city centre.
The team at Miller & Carter responded to the review and said: "Dear Danielle, thank you for taking the time to contact us regarding your visit to us. I have replied to your other correspondence also, but please see my response below.
"I was the host who greeted you and conversed with you regarding the dress code. We do not allow sportswear within the restaurant area and as such, the gentleman with whom you were with, was wearing a tracksuit."
They also offered the family to switch to a later time to give the man time to change his attire, but this was declined.
"I find it pertinent to remind you that this is a policy that is held across the brand of Miller & Carter and as such is not discrimination against any persons who visit us," they continued.
"We do wish you a pleasant week ahead."
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