A Merseyside midwife nearly left her job after an "absolutely beautiful" baby died just after birth.
The 33-year-old, who asked not to be named, said she "cried with that family" and "stayed in bed for about four days" when the newborn died "despite the efforts of the amazing staff". That was her first experience of neonatal death, and she almost quit until the couple sent her a letter two months later.
Sarah (not her real name) told the ECHO: "It just amazed me that, in their grief, they thought of me and sent me that letter just to thank me for even being in the room helping them through it. That snapped me out of my really low period and made me think, 'Do you know what, if I can, as a team, make those experiences 1% less hurtful, than I'm doing okay'."