Microsoft has confirmed that an outage is currently affecting customers across China, with many experiencing a 'blue screen' error message on their computers. The issue seems to be related to the installation of third-party antivirus software on the company's computers.
According to a statement posted on Chinese social media by Microsoft, most of the blue screens occurred after the installation of third-party antivirus software. The company has identified potential causes for the blue screen, including a 'security system update' or an 'incompatibility' problem.
At this time, Microsoft has not provided any specific solutions to address the issue. Instead, the company is directing affected users to make an appointment with Microsoft's IT technicians for further assistance.
Customers in China are advised to stay updated on any developments regarding the outage and to follow Microsoft's guidance on resolving the blue screen error. Microsoft is actively working to investigate the root cause of the issue and will provide updates as more information becomes available.
