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The Guardian - UK
The Guardian - UK
Business
Shane Hickey

Metro Bank customer fights for £14,000 refund after AI-linked fraud

Metro Bank Metro Anthropic United States FCA Guardian Money
Someone holds a phone showing the logo for Anthropic's chatbot Claude with a bigger logo in the background
The customer had been paying about £15 a month to use Claude for a few months when the scam happened. Photograph: GK Images/Alamy

A Metro Bank customer has told of his fight to get more than £14,000 back after its systems failed to stop a fraud involving the AI chatbot Claude.

Zoli Rutter, a businessman from Sussex, had a total of £14,244 taken from his bank account. The scam involved fraudsters buying credits to use Claude.

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