Metra is making a huge mistake with its changes, including raising prices and eliminating 10-ride tickets. Instead of attracting more riders, these moves will make people think twice before choosing Metra. It’s also a real pity the commuter rail agency is doing away with all ticket windows, which means customer service on site will be scant at best.
I grew up in Flossmoor, and my parents both commuted on Metra for their jobs in the Loop. I occasionally used their monthly passes to go downtown on the weekends as a kid.
