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TechRadar

Craig Hale

Meta's AI Business Agent is a small and medium businesses guru – and it is now available directly through WhatsApp

Meta WhatsApp Instagram

WhatsApp on smartphone in a hand.

Meta launches an AI agent to handle customer messages as a first port of call
Automation will mean only the most complex queries get routed to humans
Its tools will connect with third parties and be available across WhatsApp, Instagram and more

Meta has finally launched its AI-powered customer support tool, Meta Business Agent, after nearly two years of testing in select markets including India and Mexico.

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