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TechRadar
Sead Fadilpašić

Meta patches flaw that allowed MetaAI support bot to hand out password reset links without 2FA

Mark Zuckerberg's personal Facebook account is displayed on a mobile phone with the Meta logo visible on a tablet screen in this photo illustration in Brussels, Belgium, on January 7, 2025.
  • Cybercriminals tricked Meta’s AI customer support agent into forwarding password reset codes
  • Stolen short‑handle accounts, valued at over $1M combined, were listed for sale across Telegram
  • Attack highlights risk of delegating sensitive tasks to AI systems

Cybercriminals successfully pulled off a social engineering attack against Meta’s customer support, tricking the representative into initiating a password reset sequence without asking for any identity verification.

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