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Liverpool Echo
Liverpool Echo
National
Patrick Edrich

Merseyrail fine over thetrainline ticket shows system is 'how not to welcome visitors'

Trainline Merseyrail David Hanson Echo

A former MP has slammed Merseyrail's ticket system and said it's "how not to encourage train use".

Sir David Hanson, a former MP for Delyn in North Wales and Cabinet minister, said his youngest child was on a trip to Liverpool when they were fined for not having their ticket printed off. Sir Hanson asked "what kind of service is this" - before adding the system would put off visitors to the city.

Sir David said: "Youngest child on trip to Liverpool just been fined £20 by Merseyrail despite having a valid ticket paid for on Trainline just because it's on phone and ticket has not been printed off - what kind of service is this? Nothing on Trainline website - how not to encourage train use."

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