Desperate members of the public had to wait more than five minutes for their 999 calls to be answered in a Garda nerve centre, it has emerged.
Dublin Live has established that on one day earlier this month, almost 20 callers to the Garda’s Dublin Regional Control Room were waiting for more than two minutes for their call to be answered. This comes even though the force aims for eight out of 10 calls to be picked up in under 10 seconds.
One source said last night: “The situation is consistently atrocious.” And we have also established that civilian Garda workers in the centre – which operates 24 hours a day – have now appealed for their union to help them raise their concerns about staffing levels and workload at the multi-million euro site.
