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The Guardian - UK

Business

Anna Tims

‘Meltdown’ at UK passport renewals forces travellers to cancel Easter breaks

Passport Office HM Passport Office TNT Linda Hill HMPO Home Office United States

a new blue British passport — Some holidaymakers have complained of uncontactable customer services, processing errors and a lack of appointments for premium-price fast track service. Photograph: Sally Richards/Alamy

Travellers are being forced to cancel Easter travel bookings because of a backlog at HM Passport Office which is delaying renewals.

Some passengers have been left hundreds of pounds out of pocket because their new passports failed to arrive before their departure date.

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