In 2011, Joey La Neve DeFrancesco had been working in room service at a luxury hotel in Providence, Rhode Island, for nearly four years, whisking delicacies on demand to guests’ rooms, when he reached breaking point. He was paid a measly $5.50 (£4) an hour, made to work punishingly long shifts and, to top it off, had managers taking a cut of his hard-earned tips.
The poor treatment ratcheted up after DeFrancesco and colleagues tried to unionise workers at the hotel. In response, managers would berate those involved for making tiny mistakes. Things got so petty that workers on shift who had to take calls from guests were banned from sitting down.
