a statement on Monday that
said in there’s only a “limited chance” the return of data would have even happened if Medibank paid the hackers.
“Based on the extensive advice we have received from cybercrime experts we believe there is only a limited chance paying a ransom would ensure the return of our customers’ data and prevent it from being published,” he said.
“In fact, paying could have the opposite effect and encourage the criminal to directly extort our customers, and there is a strong chance that paying puts more people in harm’s way by making Australia a bigger target.”
The update from the health insurance provider confirmed that a whopping 9.7 million current and former customers and authorised representatives have had personal information accessed in the cyber attack.
This figure was made up of approximately 5.1 million Medibank customers, 2.8 million AHM customers and 1.8 million international customers.
The update also detailed how many customers had their health claims data breached. Those affected include around 160,000 Medibank customers, around 300,000 AHM customers and around 20,000 international student customers. Around 5200 My Home Hospital (MHH) patients and 2900 next of kin have also had contact details breached.
The health insurer said no credit card or banking details were accessed in the attack that they are aware of.
“We take seriously our responsibility to safeguard our customers,” David Koczkar said.
“The weaponisation of their private information in an effort to extort payment is malicious, and it is an attack on the most vulnerable members of our community.”
Koczkar also confirmed Medibank is going to commission an external review to make sure the company “learns from this event” and continues to strengthen its abilities to protect its customer base.
Medibank cybercrime update: today we’ve announced we will not pay the ransom to the criminal responsible for the data theft. A decision based on extensive advice we’ve received from cyber experts & consistent with the position of the Australian governmenthttps://t.co/FUYAN49uWo
— Medibank (@medibank) November 6, 2022
We’ll continue to support all people impacted by this crime through our Cyber Response Support Program of mental health and wellbeing support, identity protection and financial hardship measures which we’ve further expanded along with extended call centre hours
— Medibank (@medibank) November 6, 2022
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