Medibank chief defends company’s security processes amid shareholder anger at AGM

Medibank chair Mike Wilkins (speaking) and CEO David Koczkar (left) defended the company’s decision not to pay a ransom to the hackers. Photograph: Morgan Hancock/AAP

Medibank faced anger from its shareholders at the company’s annual general meeting on Wednesday over the Australian health insurance giant’s massive cyber-attack.

The company chair, Mike Wilkins, told the meeting in Melbourne the cyber-attack was “unprecedented”. He said it was a “shocking crime”, the size and scale of which had not been seen before.