A California shop that had fitted air suspension to a 1999 Lexus ES 300 spent six weeks being chased by the owner over failed front suspension, accusations of shoddy work, and a 7am phone call. The shop responded by going through the car until receipts the customer had left there showed that the failure had a different cause entirely: the tires.
Concept 3 Performance (@concept3performance), an independent shop in Santa Fe Springs, detailed the whole situation in a four-minute, 12-second video. It has drawn more than 736,000 views, and the caption is two words long: "Customer Complaints."
