A man from Bristol who suffers from a serious condition was left feeling shaken and scared after being denied access to a disabled toilet in McDonald's.
Sam, 31, who has Crohn's disease, was visiting Cardiff for a night out with his husband and his friends when he entered the Queen Street branch of McDonald's for some food at around 4.30am on April 24. He was diagnosed with the stomach condition nearly 20 years ago and in that time has had to use a stoma bag for nearly seven of those years.
Speaking on his experience, Sam said: "I noticed that the accessible toilet was barricaded, restricting the access and stopping vulnerable people from being able to use it. When I politely asked the security guard on duty to use the toilet - as I have my own radar key - I was told 'no'.
