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Fortune
Fortune
Chris Morris

McDonald’s just fired its drive-thru AI and is turning to humans instead

McDonald IBM
(Credit: Getty Images)

McDonald’s is taking a step back from artificial intelligence—at the drive-thru, at least.

The fast-food giant has ended its two-year partnership with IBM, which saw it testing AI to take people’s voice orders at drive-thru kiosks. The company has been testing the AI at over 100 restaurants, but now plans to remove the systems by the end of next month.

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