McDonald’s is revamping its 43,000 restaurants with AI-powered technology as part of a new initiative to better the in-restaurant experience for its customers and workers, the fast-food chain’s Chief Information Officer Brian Rice told The Wall Street Journal on Wednesday.
“Our restaurants, frankly, can be very stressful. We have customers at the counter, we have customers at our drive-through, couriers coming in for delivery, delivery at curbside. That’s a lot to deal with for our crew,” Rice said. “Technology solutions will alleviate the stress.”
