Nine sweet teas. Two packs of butter. Four sides of ketchup. A caramel sundae. These are among the extra items baffled customers have had added to their orders as fast food chain McDonald's continues to roll out its robot ordering system.
The restaurant giant's A.I. venture has been a long time in the making. In 2021, it announced a joint venture with IBM to "further accelerate the development of its Automated Order Taking (AOT) technology".
