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The Guardian - US
The Guardian - US
Business
Nick Robins-Early

McDonald’s ends AI drive-thru trial as fast-food industry tests automation

McDonald United States
Customers order food from their cars
A McDonald’s drive-thru in Illinois in 2019. Photograph: Bloomberg/Getty Images

McDonald’s is ending its test of employing artificial intelligence chatbots at drive-thrus, raising questions over the fast food industry’s rush to roll out the technology.

The world’s largest burger chain will remove automated AI-based order systems from over 100 locations around the US.

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