A customer has said he feels 'let down' by a fast food restaurant after he found a piece of bacon in a vegan burger. The 37-year-old customer from Great Barr, who asked not to be named, said he attended the McDonald’s in Sutton Coldfield and ordered two McPlant burgers shortly after 11.30am on Wednesday, April 13.
As reported by Birmingham Live, the vegan diner who said he was with a client, received the burgers and started to eat them after ordering via the firm's app. After finishing the first one and biting into the second a piece of bacon fell out, which he only realised once he had finished the McPlant and looked down in horror at the strip of bacon.
A McPlant is a vegan burger made with a 'plant-based patty' that has been co-developed with Beyond Meat. It is certified by the Vegetarian Society as an ‘approved’ vegan product. But on this occasion, it came with bacon, he claimed.
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The customer said: “I ordered two McPlants and was sat in the McDonald's. I had eaten the first one and was halfway through the second one when a piece of bacon dropped out. I didn’t even realise it was bacon to begin with. I thought it was a piece of tomato as it was pink.
"The McPlants are full of salad anyway, so I didn’t really look it properly and I put it to one side and carried on eating the burger. When I realised I took it to the counter and said ‘there’s bacon in this’ and they said ‘we’re so sorry about that’. I then complained to customer services at home and was offered a £5 off if I spend £5 voucher.”
The customer who said he was a pescatarian for 11 years, eating fish but not meat, but became a vegan for just over two years, added: “My concern is that the McPlant is certified vegan by the Vegetarian Society. So it shouldn’t have happened if the society’s vegan rules were followed. The food areas are supposed to be completely separate.
“I feel let down. The fact that the McPlant has been accredited with the vegetarian societies vegan certification was good enough for me. It’s good that McDonald’s and other establishments finally offer a vegan burger.
"It indicates we’re going in the right direction and that the option is there to make a better choice. It’s good for animals, the environment and our health. Vegan eateries are few and far between. I just hope it doesn’t happen again.”
A McDonald’s spokeswoman said: “We absolutely recognise that it is not acceptable to serve meat when a vegan product has been ordered. We take order accuracy very seriously and have a number of procedures in place to avoid inaccurate orders and we are disappointed that we fell short of these on this occasion.
“When the matter was brought to the attention of our restaurant team, we immediately apologised for this mistake. Our customer services team has also been in contact with the customer to offer our apologies and help find a resolution.”
